Call-backs
Months after handover, owners ring about the inverter light, the hot water or the heating timer.
The handover manual that lives on the switchboard.
UGuide puts the instructions for every system you install on a QR code right on it: the inverter, the hot water, the heating, the pool pump. Homeowners scan and see how it works and what to check, long after the keys are handed over.
UGuide AIWrites your handover guide from a few notes- Free to start
- Works on any phone
- Codes never need reprinting
14 Banksia Way
Garage wall
Solar inverter
- A green light means it’s working.
- If the light is red, turn it off at the AC isolator, wait a minute, then turn it back on.
- Check how much it’s making in the app named on the sticker.
Video · 0:50
The sticker is a real QR code. Scan it to see a full example guide for homeowners, or open it here.
Showing UGuide for installers
- New homes
- Townhouses
- Renovations
- Solar systems
- Home batteries
- Heat pumps
- Ducted heating
- Pools and spas
- Smart homes
- Display homes
See it in 50 seconds
From a few notes to a QR code on the wall. Watch it happen.
Pick a video and the whole page switches to that audience’s words and examples.
Watch it forBrowse all 13 audiences
The problem
The handover folder ends up in a drawer.
Manuals go missing
The manuals and warranty papers are in a box somewhere, or left with the last owner.
Reviews and referrals
An owner who can’t work their new home doesn’t recommend the builder who built it.
UGuide puts the answer on the system itself, for this owner and the next.
How it works
From handover folder to QR code in four steps.
- Step 1
Set up your business
Add your company, then each home or job (UGuide calls them facilities). Invite your site supervisors and installers to add what they fitted.
- Step 2
Write it once, system by system
Type the steps, or let UGuide AI write the first draft from your notes or the maker’s manuals. Add photos and a short video, and keep the alarm code behind a PIN for the owners.
- Step 3
Print the QR codes and stick them up
Labels or signs, from 1 to 20 on an A4 page. Every section keeps its own code forever, so changing the guide never means reprinting.
- Step 4
Owners scan. Sorted.
Homeowners point their phone camera at the code and the right instructions open straight away. No app, no account, no call-back.
Try it: scan the code, or open the example guide
Ready to write yours? Your first home is free, or try a Pro licence free for 14 days.
Start free or log in UGuide AI
Jot down a few notes. UGuide AI writes the handover guide.
Writing a handover guide for every home takes time on a busy job. Tell UGuide AI what you installed, or give it the maker’s manuals, and it drafts clear, step-by-step instructions any homeowner can follow.
- Write a whole guideDescribe the home, or start from the handover notes you already have in Word or a PDF. Add your photos and the maker’s manuals, and get every section written with each photo in place.
- Suggest sectionsSee what a guide like yours should cover, with simple diagrams and the maker’s manuals found online.
- Draft a sectionTurn rough notes into numbered steps.
- Improve what’s thereMake your own words clearer, shorter, or into steps.
You stay in charge. Nothing goes into a guide until you choose to use it, new guides start as drafts, and you add alarm codes and PINs yourself afterwards.
Try UGuide AI Included with Basic (10 a month), Pro (50 a month) and Enterprise (200 a month) licences, for each home. Compare licences
What should the guide cover?
New four-bedroom home with a 6.6 kW solar system, heat pump hot water, ducted heating, an alarm and a pool. The owners need to know how to use and look after it all.
Write the guideThe draft appears here.
Features
Everything a homeowner needs. Nothing they have to install.
No app. No login.
Homeowners point their phone camera at the code and the guide opens in the browser. That's it.
Codes that never break
Edit the guide any time. The stickers already on each system keep working.
PIN-protected sections
The alarm code and anything else private only show for people with the owners’ PIN.
Save as a PDF
Download the whole guide as a PDF for the handover pack, with a QR code back to the live version.
Read aloud
One tap reads the steps out, in an Australian voice where the phone has one.
Photos, video and manuals
Show the light, play a short clip, attach the maker’s manual. Videos are shrunk automatically.
Your whole team
Invite your supervisors and installers, give owners full control, and hand over when people move on.
Print-ready labels
Choose 1 to 20 codes per A4 page and how big they print.
Your logo, your colours
Guides, QR signs and PDFs can carry your company’s logo instead of ours, in every home you hand over.
For builders with many jobs
Every home in one place. Every job in its own lane.
Put each home under your company. Your office sees everything; supervisors and installers only work on the homes they're added to. The guide stays with the home, not with whoever wrote it.
- from the wall to the right steps
- 0 scan
- QR labels on one A4 sheet
- 0
- apps for visitors to install
- 0
- instructions, right on the wall
- 0/7
Pricing
Compare licences Start free. Pay per home as you grow.
A licence for each home, Basic or Pro, with bulk discounts from 5. Try one free for 14 days, no card needed.
Questions
Good questions, short answers.
Still wondering? Create a free account and try it: the guide stays private until you publish it. There are more answers in the help centre, or ask us anything.
Do homeowners need an app or an account?
No. Any phone camera opens the guide in the web browser. Only the people who write the guide need an account: 1 on Free, and up to 3 per home on Basic or 25 on Pro.
Can we attach the maker’s manuals?
Yes. On Basic and Pro, attach PDFs to each section, next to your own steps and photos. UGuide AI can also find the maker’s manuals online for you.
Can we keep the alarm code private?
Yes. Mark a section “Needs PIN” and only people with the home’s PIN can open it. Give the PIN to the owners at handover.
What happens when we change a guide after we've stuck the codes on?
Nothing needs reprinting. Each code is permanent, so the same sticker shows the new version as soon as you publish it.
Can UGuide AI write our handover guide?
It writes the first draft. Describe the home and what you installed, or jot down a few notes, and it drafts the sections and step-by-step instructions. Already have handover notes in Word or a PDF? It turns them into sections and steps instead, with the pictures in place. Add your photos and PDF manuals and it puts each in the right section; it can also draw simple diagrams and find the maker’s manuals online. You check everything before it goes in, and you add codes and PINs yourself. It comes with the Basic, Pro and Enterprise plans.
Is there a free trial?
Yes. You can try a Basic or Pro licence free for 14 days on one home, and you don’t need a card to start. Everything in the licence works, except that UGuide AI has 5 uses a month until you add a card. Add one before the trial ends to keep it. If you don’t, the home goes back to Free: nothing is deleted, and you can buy a licence whenever you’re ready.
We hand over dozens of homes a year. Does UGuide scale?
Yes. Put every home under your company and give each supervisor access to just their jobs. Each home has its own licence, so you only pay Pro prices where you need Pro, and the more you buy the less each costs: 10% off from 5 of a kind, 20% from 10 and 30% from 25. Larger builders can also have an Enterprise contract, invoiced yearly.
How does pricing work?
UGuide calls your company an “entity” and each home a “facility”. You buy a licence for each home: Basic ($80 a year or $8 a month) or Pro ($200 a year or $20 a month), including GST, in any mix. One home in each entity can run on Free. How many people can work on a home depends on its licence: 1 on Free, 3 on Basic and 25 on Pro, owners included. You can add licences, move them between homes, or give some up at any time.
Every home, explained.
Write your first handover guide today and stick the QR codes on before the keys are handed over.