How to contact UGuide support

• The Help button: when you're logged in, choose Help at the bottom of any page, then Ask us. We'll know which page you were on.
• The contact form, from any page.
• Email: [email protected].

You'll get a reference number, like #1042, and we'll reply by email, usually within two business days. Reply to our email to add anything.

Help us help you

• Say which facility and guide it's about. The Facility ID helps.
• Tell us what you did, what you expected and what happened instead.
• Copy any error message word for word.
• Show us: add a screenshot or a short video. Paste it into your message (Ctrl + V, or ⌘ + V on a Mac), or choose Add photos or videos. You can add up to 10 files, 20 MB in all.

Scanned a code at a facility? For bookings, keys, PINs or the building itself, please contact the facility's manager.