Show a contact and let visitors report problems
A facility can have a contact for visitors: the person to call or email about the building. It's optional, and only the facility's owners can set it.
Add or change the contact
- Open the facility and choose Edit details. (When you add a new facility, the same fields are on the form.)
- Under Contact for visitors, fill in a name, email address and phone number. Each one is optional.
- Choose Save details.
New facilities start with your own name and email address. Change them, or choose Clear if you don't want to show a contact. On a facility with no contact, Use my details fills in yours.
Anyone who scans the facility's QR codes can see these details, so use a shared club or booking address if you'd rather not show your own. Only add someone else's details with their agreement.
What visitors see
The guide shows a Facility contact card at the bottom, with the phone number and email address as links visitors can tap. It's also shown when a guide isn't available, so visitors still know who to ask, and printed on the first page of the guide's PDF.
Report a problem
When the contact has an email address, the guide also shows a Report a problem button. Visitors say what's wrong and which part of the guide it's about, and leave their name, email and (if they like) phone number. They can add photos or a short video too. The report is emailed straight to the contact, with any photos and videos attached; reply to the email to answer the visitor. Everyone else on the facility's team gets a copy too, unless they've turned off New problem reports (see Choose which emails you get).
Reports don't go to UGuide's support team. With a Basic or Pro licence, they're also listed on the facility's and the entity's Reporting tab, with their photos and videos, where the people who work on the facility can mark them In progress, Resolved or Dismissed (see See how your guides are used). To stop misuse, a facility can get up to 20 reports a day.
No email address, no button: visitors see just the name and phone number.
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